Refund Policy

At Pinecone Bay Candles, each candle is carefully crafted and packaged with attention to quality and detail. We want you to love your purchase. If there is a problem with your order, we are here to help.

Returns & Exchanges

Due to the handmade nature of our products, we do not accept returns on used candles. However, we gladly accept returns or exchanges for unused items within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original packaging
  • Proof of purchase is required
  • Customer is responsible for return shipping costs unless the item arrived damaged or incorrect

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery at:

Email: pineconebaycandles@gmail.com

Please include:

  • Your order number
  • Photos of the damaged item and packaging
  • We will gladly replace the item or issue a refund.

Refunds

Once your return is received and inspected, you will be notified regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or credit card provider.

Non-Refundable Items

The following items are non-refundable:

  • Used candles
  • Gift cards
  • Clearance or final sale items
  • Custom or personalized orders

Order Cancellations

Orders may be canceled within 24 hours of purchase. After that time, orders may already be in production or shipment preparation.