Shipping Policy

Thank you for shopping with Pinecone Bay Candles. Each candle is carefully hand-finished and packaged with care to ensure it arrives safely.

Orders are typically processed within 3–5 business days.

During holidays, launches, or seasonal sales, processing times may be slightly longer.

We currently ship within the United States using trusted carriers such as:

Shipping rates are calculated at checkout based on your location and order size.

Once your order ships, you will receive a confirmation email with tracking information.

Pinecone Bay Candles is not responsible for delays caused by:

Once a package is marked delivered by the carrier, Pinecone Bay Candles is not responsible for lost or stolen packages.

Please contact the shipping carrier directly if you experience delivery issues.

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses may require additional shipping charges for reshipment.

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